Monday 12 April 2021
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Standard Bank warns against fraud

The festive season is upon us and as custom, it is time when we celebrate the achievements we had during the year and look forward to purchasing those Christmas goodies for your loved ones.
Unfortunately, there are fraudsters who also want to have a share of what we have earned.
So, no matter where you celebrate, you are likely to purchase groceries at a store, have breakfast or lunch at a restaurant, book accommodation in a lodge or hotel or purchase air tickets and this may require using your debit card or credit card at a Point of Sale machine or withdrawing cash at an ATM, using the same.
However as a caution, Standard Bank’s Public Relations and Corporate Communication Manager Surihe Gaomas-Guchu advises the public to be vigilant as these are places where you could fall victim to fraud. The following are tips to keep in mind when using your cards:
  • Never keep the ATM card or credit card together with your PIN.
  • Never allow anyone else to enter your PIN for you, or you entering it while someone is watching, even when being assisted.
  • Block view of the keypad (the part where you punch in your PIN) when entering the PIN at an ATM or Point of Sale terminal.
  • When paying at a Point of Sale terminal, beware of suspicious cashiers who make movements which could be aimed at distracting your sight of the ATM card or credit card.
  • Familiarise yourself with ATM functions and only enter the information the ATM requires of you and not getting deceived by fraudsters that ATM functions have changed. Fraudsters could swap your card, after obtaining your PIN.
  • If unsure about ATM functions or unfamiliar with how to use an ATM, ask bank staff for assistance.
  • Never hand your ATM or credit card to be swiped on a Point of Sale terminal for a transaction away from you. Rather always have your card in sight.
  • Observe your surroundings before using an ATM, especially at Malls and fuel stations.
  • Avoid using secluded (isolated) or unguarded ATMs if possible, unless someone is accompanying you.
  • If someone or something seems suspicious, leave the area immediately.
  • Physically inspect the card slot of the ATM to ensure it has not been tampered with and there is nothing attached to it.
  • Store your cash away before leaving the ATM.
  • Review your account periodically via statements to see whether any unknown transactions have occurred on your account.
  • When purchasing goods online, use secure websites (credible websites).
  • Get your card stopped in the event of suspected fraud or when lost by calling 081 9286 or (061) 294 2136.
  • Obtain a replacement card at any Standard Bank branch to avoid inconveniences.

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